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Collect From Warehouse Option:
You must pay by card online (not PayPal or cash) and bring this card with you when you are collecting the order. It may take us a few hours to process your order and payment so please email or call us before visiting to collect your items to ensure they are ready. Our premises is a warehouse only and not a shop, so all orders must still be placed online. When your order has been placed we will email you all information regarding collecting your order, including directions to the warehouse.
1st Class Post/Parcel 24(UK ONLY)
Standard post normally takes 1-3 days for delivery however we have to allow 15 working days to pass before we can class an order as lost in transit. Standard post does not need to be signed for and is not trackable once the order has been dispatched.
1st Class Recorded/Signed For(UK ONLY)
Standard 1st Class Recorded/Signed For post normally takes 1-3 days for delivery however we have to allow 15 working days to pass before we can class an order as lost in transit. Once your order has been dispatched we will email you the Recorded Delivery reference number. Although not fully trackable, this reference number can be entered on Royal Mail's website to check if delivery has been attempted. This is NOT a guaranteed next day service and the parcel must be signed for.
Next Working Day Delivery (UK ONLY)
All orders for Next Working Day Delivery must be placed/paid for before 1pm to be dispatched that day (Mon-Fri). The delivery and posting of these orders excludes weekend or public/bank holidays. Most Next Day Delivery orders are posted using Royal Mail's Special Delivery service and although Royal Mail will usually try to deliver before 1pm we only guarantee delivery on the next working day and cannot say it will arrive by a specific time. On the rare occasion we may be unable to arrange a Next Day Delivery we will contact you so you can either cancel the order for a refund or amend/update the delivery information. Your Next Day Delivery has not been arranged until you receive your tracking number - this will be emailed to your registered email address and your online account updated. If Royal Mail/Courier fail to deliver the item on the guaranteed day we will refund the delivery charge only - we will not be responsible for any other expenses involved in the result of a delayed delivery. No charge will be refunded if Royal Mail have attempted delivery but there was no reply at the address or the parcel was refused - someone must be at the delivery address to sign for the parcel.. Delays caused by Postal Strikes, Industrial Action or extreme weather conditions will not be refunded. There are a few areas where Royal Mail/Couriers are unable to guarantee next day delivery - should you live in the Northern Highlands, not on Mainland UK or in another remote area it is advisable to check with us first before purchasing as sometimes Royal Mail's 'Next Day Delivery' can actually take 2 or 3 days to these more remote areas.
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Order placed/paid for by 1pm Monday
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Deliver Tuesday
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Order placed/paid for by 1pm Tuesday
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Deliver Wednesday
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Order placed/paid for by 1pm Wednesday
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Deliver Thursday
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Order placed/paid for by 1pm Thursday
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Deliver Friday
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Order placed/paid for by 1pm Friday
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Deliver Monday *
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Order placed/paid for over Weekend
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Deliver Tuesday
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*Orders placed/paid for by 1pm on Friday may be delivered on Saturday at Royal Mail's discretion but this cannot be guaranteed. In some cases we can still arrange Next Day Delivery for orders received after 12 noon - please Contact Us to check this before placing your order.
Airmail (Western Europe and Rest of World / Non-UK)
Airmail generally takes approx 1 week for delivery but can take upto 25 working days in some cases to clear customs and be delivered by your countries local postal service. Due to slow customs and/or local postal services the delivery time for Italy, Israel & Brazil has been extended to 50 working days. This delivery option is not trackable once dispatched.
Airmail Signed For (Western Europe and Rest of World / Non-UK)
Airmail Signed For generally takes approx 1 week for delivery but can take upto 25 working days in some cases to clear customs and be delivered by your countries postal service. This delivery option is trackable in the UK only but further information may be available on your countries own online postal tracking service. Once arranged your online account will be updated giving dispatch date and Signed For reference number - this information will also be sent to your registered email address. Due to slow customs and/or local postal services the delivery time for Italy, Israel & Brazil has been extended to 50 working days. This delivery must be signed for.
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