All prices shown on the Beeunique website are in GB Pound Sterling (£) - your credit / debit / bank account provider will debit you in your countries own currency and pay Beeunique in GB£, some banks may charge an exchange rate fee for this.

We can accept card payments using Protx which is a secure online method of processing your card details.

As payment is received and/or items dispatched we update your online order record. At any time you can check the status of your order by logging into the site using your chosen email and password.

You should be able to view your current and previous orders on Beeunique. If you cannot see your order please contact us straight away and we will investigate further. Please let us know your full name and address along with details of when you placed the order and which payment method you used (for security please do NOT send any password or card details).

The website is updated daily and all items shown on the site should be in stock. If however an item is out of stock we will advise you of this giving an approx date for delivery. If we expect delivery of the out of stock item within a few days we will hold onto your order and dispatch all items together, if delivery will take longer than a few days we will dispatch the in stock items and give you the option whether to keep other items on back order or receive a refund.  No additional postage charge will be made for back order items sent separately from the main order. We may on occasion send an alternative item of the same or greater value in place of an out of stock item - we would only do this is an item was needed urgently e.g. for Next Day Delivery and would always send an item as close as possible to that ordered.

All prices on the Beeunique website are shown exclusive of VAT (currently 17.5%). At checkout all deliveries to addresses in the UK & European Union (EU) will be charged VAT on applicable items. Customers in the EU with a valid VAT Number for their own country must contact us PROIR to placing an order so that their order may be 'zero-rated' of VAT - all EU VAT Numbers will be checked for authenticity prior to dispatch. Any delivery outwith the UK & EU e.g. USA, New Zealand, Japan will not not be charged VAT by Beeunique. VAT charges are based on the delivery address. VAT is not charged when purchasing Gift Vouchers.
More information on VAT can be found here

If your order has not been processed you may cancel all or part of the order and receive a full refund for the cancelled items (UK and European Union customers). Non EU customers may be charged a cancellation fee of upto 20% depending on the status of the order. If the order has already been dispatched it can still be cancelled but will be treated as a return - once received you must return the goods to us in accordance with our returns policy (details below). Please contact us if you wish to cancel a made-on-request or customised order as a cancellation or returns charge may apply. Standard Distance Selling Regulation rights will not apply to Bulk/Wholesale orders which are classed as Business transactions or to customers outwith the EU.

If you wish to return all or part of your order you must contact us in writing within seven working days of receipt of the goods giving your name, order number and reason for return. Return postage costs are non-refundable and orders must be well packed to avoid damage to the contents. All authorised returns must be received at Beeunique within a reasonable time and it is advised to use a registered or recorded method of post to return the order as no refunds or replacements can be authorised until Beeunique are in receipt of the returned parcel. All returned items must be in an unused state with all labels, tags and ties attached. Any free or promotional items included with the original purchase must be returned also. Where postage costs are to be refunded we will refund standard postage costs only and not optional postage extras such as Next Day, Recorded or International Signed For. For some items such as earrings, cosmetics and body jewellery we cannot accept returns due to Health & Hygiene reasons - this does not affect your statutory rights. Postage and Payment costs will not be refunded for non UK-EU returns. If you wish to return a bulk/wholesale order please contact us as a returns charge may apply.

The dyes we sell are semi-permanent vegetable based dyes and should be fine for you, however as many people with a PPD allergy can have reactions to other substances it would be advised to take professional advice before using any products you are unsure of. Further information on PPD can be found here

You can send us your photo(s) by msn messenger or email, you can also give us a link to your online photo and we will save the image onto our server. Further information on submitting photos can be seen here

We will not under any circumstance disclose your details to any third party. Any contact information kept by the company will only be used for processing future orders. Cookies are used by Beeunique so that customers can log into the site and view previous / current order status. We do not store personal or sensitive information in these cookies and nothing stored will be shared or divulged to any third party. If at any time you wish to see the information we hold on file for you please contact us in writing giving proof of identity and customer login name - please note we will only send this information to the contact details we hold on file for you to safeguard against anyone else obtaining this information, there may be a charge of £2 for supplying this information. Our full privacy policy can be viewed here

For security reasons we do not have access to your password information. You can request through the Beeunique website that a replacement password be sent to your registered email address. For security it is advised to immediately login to your account and change the replacement password once it has been received. If you have changed email address or entered the wrong one you will have to contact us to delete your account and you can then re-register. We will NOT delete an account unless we are satisfied you are the person named on that account.

In certain circumstances we can send goods to another address with no invoice/receipt enclosed - we would wrap the item(s) and enclose a card saying who the parcel is from. Please mention this in the 'other information' section at checkout or email us within 1 hour of placing order. We cannot guarantee delivery dates unless a specific delivery option such as Next Day Delivery is paid for and these orders are not insured against loss unless you add Recorded or Next Day Delivery to the order. This Gift Service is only available for deliveries in the UK.

We offer gift vouchers in £10, £15, £20 and £50 as standard, however we can arrange these for any other amount such as £21 for a 21st birthday gift. Gift Vouchers are sent by email and can be sent to a recipient in any Country. Gift Vouchers are issued in GB £ and can be used to purchase any product from the Beeunique site including paying for postage costs. VAT is not charged when purchasing Gift Vouchers.