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FAQ
 

FAQ - Most Popular 5 Questions

 

- If I Place My Order Today When Will I Receive My Delivery?
Where possible orders are dispatched within 24 hours of payment being received (excl weekends and public holidays) and delivery is normally 1-3 days for UK orders and 1-2 weeks for overseas orders. During extremely busy times it may take 1-3 days for 1st class and Recorded orders to be processed. packaged and posted. As we rely on Royal Mail to deliver most orders we have to allow upto 15 working days for UK deliveries and 25 working days for overseas deliveries before we can class an order as missing in transit. For UK orders you can choose Next Day Delivery at checkout if your order is urgent or required by a specific date. We can also now offer a 'Collect from Warehouse' option - this will allow you to get your items quicker and also to pay no postage charge. This new collect option will show up automatically at checkout if you are within 30 miles of Dundee.Updates and Announcements about issues that can delay deliveries can be seen here.

 

- How Much Are Your Postage/Delivery Costs?
For UK orders we offer three delivery options, 1st Class (now called Parcel 24), 1st Class Recorded (now called Signed For) and Next Day Delivery. For Overseas orders the delivery options are Airmail & Airmail Signed For/l Insured. Delivery prices are based on overall order value and a full list of all delivery prices can be seen here.

 

- How Can I Tell If The Items I Want Are In Stock?
As items are purchased on the website the online stock quantity automatically adjusts and this mean if the product you want is showing available to purchase online then it should be in stock. To check a stock quantity you can click on the product description of that item and scroll to the bottom of the screen to see the total number in stock at that time.

 

- Which Payment Methods Do You Accept?
A list of all the payment methods we accept can be seen here.

 

- If My Order Does Not Arrive What Do I Do?
Delivery normally takes only 1-3 days for UK deliveries and 1-2 weeks for Overseas deliveries however if your order has not been received after 15 working days (UK deliveries) or 25 working days (Overseas deliveries) please contact us giving your full name, address and order number and we will investigate further. If the full delivery period has passed with no delivery received we would send a replacement order or refund payment upon receipt of a completed lost order form (Royal Mail requirement). We believe it is our responsibility to ensure you receive your order but we must wait the recommended delivery time from Royal Mail before accepting an order is lost in transit. All delivery times are calculated from date of dispatch and exclude weekends and public holidays. We must allow extra delivery time during periods of industrial action that may delay delivery, such as postal strikes. Any claim for non-delivery must be made within 30 days from date of dispatch for UK orders and 40 days from date of dispatch for non-UK orders. The delivery period may be extended during periods of adverse weather conditions or Royal Mail strikes/industrial action etc.

Before reporting an order as lost please check that you have allowed the full 15 working days for UK orders and 25 working days for Overseas order and that your order's shipping address is complete and correct.