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FAQ
 

FAQ - Other Questions

 

- Can I Visit Your Shop Or Warehouse?
No, It's not a shop so for health & safety reasons we cannot allow members of the public access to the premises to view the products we sell. We will however be able to allow local customers to order online with free delivery and instead collect their orders from our warehouse. If you are interested in collecting your products please contact us before placing an order for more information on this.

 

- Can You Send An Order With No Invoice or Receipt?
If you request that we do not send an Invoice/Receipt with your order e.g. for a gift order we cannot insure the order against non delivery or loss in transit.  We obtain proof of posting for all orders but if an item is damaged or delayed Royal Mail will not be able to return the item to us if no Beeunique contact details are attached to the package - please bear this in mind if you request no Invoice/Receipt to be enclosed. If you would like your order sent with no invoice then adding Recorded Delivery to the order would ensure we can compensate you should the item not be delivered (the recorded delivery address sticker will be attached to packaging but no invoice/prices included with the order). We cannot and will not mark items as 'gift' for overseas orders simply to avoid custom charges.

 

- Do You Do A Gift Service?
In certain circumstances we can send goods to another address with no invoice/receipt enclosed - we would then enclose a note saying who the parcel is from. Please mention this in the 'other information' section at checkout or email us immediately after placing the order. We cannot guarantee delivery dates unless a specific delivery option such as Next Day Delivery is paid for and these orders are not insured against loss unless you request a signed for delivery service such a Recorded Delivery. We cannot and will not mark items as 'gift' for overseas orders simply to avoid custom charges and for overseas orders the invoice must be attached for customs.

 

- Do You Sell Gift Vouchers?
We offer gift vouchers in £10, £15 and £20 as standard, however we can arrange these for any other amount such as £21 for a 21st birthday gift. Gift Vouchers are issued in GB £ and can be used to purchase any product from the Beeunique site including paying for postage costs. VAT is not charged when purchasing Gift Vouchers. Discount codes cannot be used when purchasing Gift Vouchers. Gift Vouchers are added to your account balance so you can send them to a recipient or recipients of your choice, they are not posted. Full information on our Gift Vouchers can be seen here: Gift Voucher FAQ.

 

- Can I Review An Item?
Yes. You do not have to purchase an item from us in order to review it. The only requirements are that you have used the item in the past and that your review is honest and not slanderous or rude. All reviews will require approval before they are added to the website and once approved they will show on Beeunique. You can write a review by clicking on any product and then the 'Write A Review' or 'Add A Review' button underneath the product photo. You do not need to create an account to make a review - you can leave one as a guest or login if you already have an account with us. All reviews are the opinion's of our customers & visitors and not neccessarily of Beeunique.

 

- What Other Websites Do You Own?

We own and maintain the following websites:
Beeunique Hair Dye Gallery
Beeunique Hair Dye Forum

Tartandiva
Special Effects Hair Dyes
Manic Panic Hair Dyes

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If your question has not been answered please contact us