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FAQ - Delivery & Postage


- If I Place My Order Today When Will I Receive My Delivery?
Where possible orders are dispatched within 1-2 working days of payment being received (excl weekends and public holidays) and delivery is normally 1-3 days for UK orders and 1-2 weeks for overseas orders. During extremely busy times it may take 1-3 days for 1st class and Recorded orders to be processed. As we rely on Royal Mail to deliver most orders we have to allow upto 15 working days for UK deliveries and 25 working days for overseas deliveries before we can class an order as missing in transit. For UK orders you can choose Next Day Delivery at checkout if your order is urgent or required by a specific date. We can also now offer a 'Collect from Warehouse' option - this will allow you to get your items quicker and also to pay no postage charge. This new collect option will show up automatically at checkout if you are within 30 miles of Dundee. Updates and Announcements about issues that can delay deliveries can be seen here.


- How Much Are Your Postage/Delivery Costs?
For UK orders we offer three delivery options, 1st Class (now called Parcel 24), 1st Class Recorded (now called Signed For) and Next Day Delivery. For Overseas orders the delivery options are Airmail & Airmail Signed For/l Insured. Delivery prices are based on overall order value and a full list of all delivery prices can be seen here.


- Which Delivery Options Do You Offer?
For UK orders we offer three delivery options, 1st Class (now called Parcel 24), 1st Class Recorded (now called Signed For) and Next Day Delivery. If you are within 30 miles of Dundee you can also choose the free 'collect from warehouse' option. For Overseas orders the delivery options are Airmail & Airmail Signed For/l Insured. Delivery prices are based on overall order value and a full list of all delivery prices can be seen here. A list of all delivery conditions can be seen here.


- Can I Get Next Day Delivery?
If an order is placed and paid for by 12 noon on a weekday we can normally arrange Next Day Delivery (Monday delivery for orders placed Friday morning). Deliveries will not be made on weekends or public holidays although Royal Mail may attempt delivery on a Saturday for orders dispatched on a Friday but this cannot be guaranteed. In some cases we can accept Next Day Delivery later than 12 noon, however you should contact us to check if a Next Day Delivery received after this time can still be processed that day. We cannot guarantee a specific time for the Next Day Delivery to arrive. Someone must be at the delivery address to sign for the parcel. All Next Day Delivery conditions and delivery dates can be seen here.


- Do You Ship To Overseas Countries?
We send orders worldwide with a few exceptions, as there are certain countries that we cannot ship to due to high risk loss areas, possibly prohibited items and/or high internet fraud risk regions. We are currently unable to ship to the USA & Canada for insurance reasons (more information on this in section below). We are also unable to ship to Brazil due to the long delays with customs/postal service. Please see under Delivery Info for full pricing details and conditions of sale. Delivery Times for Non-UK addresses's are approx 1-2 weeks for Airmail however we have to allow upto 25 working days before Royal Mail will class a parcel as missing - this is to allow time for the parcel to clear customs and be delivered by your local postal service. Any charges levied to the parcel by your Country's customs are not the responsibility of Beeunique and will be payable by you, the buyer. It is also advised to check that none of the items or ingredients are prohibited in your country - if an order is returned to us due to your Countries prohibited items we reserve the right to retain a nominal amount for packaging, postage and time before issuing a refund to you.


- Do You Ship To The USA & Canada?
We are unable to ship to the USA & Canada due to insurance restrictions.  The high premiums involved to cover the cost of the different legal system in these countries make it uneconomical to ship to these areas at this time. Should we find a more reasonable insurance quote for shipping to these countries we will re-add them to the list of areas we can ship to. Apologies for any inconvenience caused to these USA & Canadian customers but this is something we have no control over at this time. The hair dye help section and hair dye gallery can be viewed as normal by all visitors to the website.


- What Happens If I Have Entered The Wrong Delivery Address?
If the order has not yet been dispatched then please contact us straight away giving the order reference number and the correct address details. If the order has already been dispatched we will issue a refund less postal and payment charges we have incurred, and then only once the parcel has been returned to us by the postage/courier service. If you would like the item(s) re-delivered to your new/correct address you may re-pay the postage costs to have the order sent to the correct address, again this can only happen once the original parcel has been returned to us. Please therefore ensure that all Address/Delivery information on your account is correct and up-to-date - if you are unsure how to remove an old address please contact us where we can update your account for you.


- Can You Leave My Parcel On My Property Or With A Neighbour?
If you wont be at home for a delivery we can deliver to a work or alternative address. We prefer not to leave parcels in bins, under benches, behind car etc as these parcels will not be covered against loss/theft - should you request your parcel be left on your property please bear in mind that you will not be refunded if the order is not received. As a general rule we wont mark on a parcel that it should be left outside a property however if you contact your local sorting office (Royal Mail delivery office) they may be able to arrange this for your parcels.


- What Happens If I Am Not In To Accept Delivery?
If delivery has been attempted and nobody was home to accept the parcel or Royal Mail / Courier were not contacted to re-arrange delivery we will only issue a refund or send replacement upon receipt of the returned order to our premises. To re-send the order we would require postage costs to be repaid. These same condition will apply if a parcel has been rejected/refused delivery by the recipient.


- What Happens To My Order During A Postal Strike?
A one-day postal strike can affect deliveries for several days or weeks due to the backlog of post created and therefore for each strike day we would need to allow an extra few working days for delivery before we could accept an order was lost in the post. After this extra time has passed we should be able to treat this as a normal lost item unless advised otherwise by Royal Mail. Postal strikes can affect all deliveries including Special Delivery/Next Working Day. As our mail is collected daily by Royal Mail and also due to the backlog created during these strike days Beeunique will not always be dispatching orders on Strike Dates and orders received during a royal mail strike period may be dispatched on the next normal working day for Royal Mail (this will apply to official and national strikes, however also for unofficial local ones that may happen with little or no notice). For information on proposed Royal Mail action you can check their website, contact your local sorting office and view this link.


- My Order Has Not Arrived What Do I Do?
Delivery normally takes only 1-3 days for UK deliveries and 1-2 weeks for Overseas deliveries however if your order has not been received after 15 working days (UK deliveries) or 25 working days (Overseas deliveries) please contact us giving your full name, address and order number and we will investigate further. If the full delivery period has passed with no delivery received we would send a replacement order or refund payment upon receipt of a completed Royal Mail P91 Lost Order Form. We believe it is our responsibility to ensure you receive your order but we must wait the recommended delivery time from Royal Mail before accepting an order is lost in transit. All delivery times are calculated from date of dispatch and exclude weekends and public holidays. We must allow extra delivery time during periods of industrial action that may delay delivery, such as postal strikes. Any claim for non-delivery must be made within 30 days from date of dispatch for UK orders and 40 days from date of dispatch for non-UK orders.

Before reporting an order as lost please check that you have allowed the full 15 working days for UK orders and 25 working days for Overseas order and that your order's shipping address is complete and correct.


- Can You Tell Me More About Your Lost Order Process?
Our lost order form is a requirement by Royal Mail. it consists of two yes/no questions, needs to be signed and dated and then returned to us before we can arrange a refund or replacement order to be sent. The form would be emailed to you after the maximum delivery time has passed, 15 working days for UK orders and 25 working days for Overseas orders. You can then complete and post the form back to us or scan and email it back to us for quickness. Generally we would arrange a replacement order as soon as we receive the completed form however for repeated lost orders to the same address we may decide to investigate further before deciding on a course of action. Full information on our lost order form can be seen here.

Please note as a Royal Mail business account customer, Beeunique cannot claim for lost orders, but we still require these forms to be completed as they help Royal Mail to monitor and hopefully improve problem areas




If your question has not been answered please contact us